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Frequently asked questions

General questions about the platform, hardware, and how it all fits together. For product-specific how-tos, see the guides linked below.

Getting started

RFID cards and readers, QR/barcode scanners, electromagnetic access-control door hardware, and the software: HR & OMS, the Assets & Inventory system, and the Clinic Management system. You choose which software modules you need — the hardware is scoped to match.

No. Most teams start with HR & OMS and add access-control doors, assets & inventory, or the clinic system later — everything is designed to combine, nothing is required.

It depends on how many doors, readers, and employees are involved — we scope a timeline together during onboarding, and walk your team through it before go-live.

Hardware

RFID readers keep capturing taps locally and sync automatically once the connection is back — no attendance or access record is lost during a brief outage.

HR or an admin deactivates it from the portal in seconds — it immediately stops working at every door and reader, and a replacement can be issued the same day.

Support

Reach out through the contact page — the same team that installed your hardware handles support, not a separate ticket queue.
Getting Started FAQ

What comes in the package, setup timelines, and how to reach support.
HR & OMS FAQ

How to tap in/out, request leave, view payslips, and use the employee portal.
Clinic System FAQ

How check-in, appointments, records, and billing work for human and pet clinics.
RFID Attendance FAQ

How the RFID card, readers, and attendance capture work day to day.
QR & Barcode FAQ

Using QR codes and barcodes across attendance, assets, and identification.
RFID Hardware FAQ

Cards, fobs, readers, and door hardware — the physical side of RFID.
Biometric Devices FAQ

Fingerprint enrollment, accuracy, hygiene, and privacy for two-factor doors.
Scanner FAQ

Choosing and using handheld and fixed QR/barcode scanners.
Barcode Printers FAQ

Printing durable ID cards, asset tags, and shelf labels.
IoT FAQ

What we mean by IoT, and how connected devices report data.

RFID, Biometric & QR Solutions

Both, separately, or together — see the four service tiers on the Products & Services page: hardware only, software only, hardware + software, and hardware + software with ongoing maintenance and support.

Yes. Any door can be configured to accept an RFID card, an enrolled fingerprint, or a QR code — independently, or in combination, per door.

Security, IT, HR & workforce, warehouse & logistics, retail, hotel & restaurant, school, hospital, office & corporate, and manufacturing — see Solutions for the full list, or contact us if yours isn't on it.

Yes — QR or RFID ticket-and-call systems for banks, clinics, and government offices: numbered tickets, called-number displays, and per-counter wait-time reporting. See Products & Services for the full product line.

Yes — RFID tag or QR ticket entry/exit at the barrier gate, with duration-based fee calculation and lost-ticket handling built in, on the same platform as our door access-control systems.

Still have questions?

Our team is here to help. Reach out any time through the contact page.

Contact us