FAQ › Getting Started
Getting started FAQ
First-time questions, before your first card is even issued.
Before you sign up
Reach out through the contact page with a bit about your team or clinic. We'll schedule a short call to scope which products fit, then walk you through hardware and pricing.
No — we've set up small offices and single-location clinics the same way we scope larger rollouts. The hardware footprint just scales down with you.
Yes — most teams start with HR & OMS alone and add access-control doors, assets & inventory, or the clinic system once they're comfortable. Nothing is bundled as a forced package.
During rollout
No — our team handles installation and configuration. Your side just needs someone who can walk us around the building and confirm who should have HR/admin access once it's live.
Door and reader installation is scheduled around your hours where possible. Your existing sign-in process keeps running until the new system is confirmed working, so there's no gap in coverage.
A short walkthrough covers tapping in/out, front-desk check-in, or scanning workflows depending on which products you're using — most staff are comfortable within their first day.
After you're live
The same team from onboarding — reachable through the contact page, not a rotating support queue.
Yes, any time — since every product shares the same RFID/barcode foundation, adding one later doesn't mean re-doing what's already in place.